LIVEREP FOR HVAC & HOME SERVICES

Meet LiveRep, the AI website representative that talks with your visitors live.

LiveRep is an AI website representative that has real, two-way voice or text conversations with visitors. Using your approved business knowledge, it answers questions, captures lead details and guides people towards a booking or another next step you choose for your business.

This Changes What Your Website Can Do.

It listens.It responds.Then it acts.
YOUR WEBSITE. NOW A CONVERSATION.
Real-time conversationsYour business knowledgeQualified job requestsAppointment bookingYou stay in control

STRAIGHT ANSWER

This isn’t another chatbot.

LISTENS → RESPONDS → ACTS

LiveReps™ listen, respond and act.

Plenty of AI tools can talk. But a LiveRep is built to actually do something with the conversation.

01

It listens

Real two-way voice. Visitors talk or type, and the LiveRep understands what they’re actually asking instead of simply matching keywords.

02

It responds

Answers come from your own approved business knowledge, delivered by a lifelike face and voice in a natural, real-time conversation.

Answers naturally in 70+ languages, using your approved business knowledge.

03

It acts

It captures the lead, books the appointment, routes the request and pushes the outcome into the tools you already use.

MOTION SAMPLE
Maeve, LiveRep avatar
MaeveLIVEREP
01
Question received

“Which option fits me?”

02
Business fact matched

“Approved product guide”

03
Next step ready

“Preference captured”

Watch how a LiveRep turns a question into an outcome in real time

LIVEREP IN ACTION

See how LiveRep works for your business

HERE’S WHY IT MATTERS

Your website is a one-way street.

Visitors arrive with a real question.

Your page talks at them.

They look. They wait. They leave.

The conversation that could have moved them forward never happens.

But what if it could go both ways — without you being there?

01

Answer the exact question that’s holding them back.

02

Give them the reassurance they need to take the next step.

03

Handle the objection that would have made them leave.

Suddenly your website isn’t just presenting information.

It’s having the conversation that actually moves people forward.

AND THE DATA SHOWS WHY THAT MATTERS

Websites that stop simply talking at visitors and start engaging with them have reported dramatic shifts in performance.

2X

Meetings booked

VANILLA · FIRST MONTH

+250%

Organic leads

EVOCALIZE · FIRST 90 DAYS

2X

Pipeline

DEMANDBASE · FIRST 2 MONTHS

Results reported in published customer case studies using other conversational AI platforms, not LiveRep. Individual results vary.

WATCH THE CONVERSATION DO THE WORK

One conversation.
Eight useful next steps.

Choose an outcome. Watch the visitor’s words become a clean record in real time.

Click any outcome above watch the conversation turn into a real record.

Illustrative conversation

Story 01 of 08 · Leads

AI host

Gabriel, LiveRep
LIVEREP
GabrielAI HOST
Gabrielready to help

Starter conversation

Visitor

“Can you help with a roof leak this week?”

Gabriel

I can help. What area is the property in?

Live voiceTwo-way

Captured record

Filling live
Service neededDetected from reply
AreaUseful detail captured
UrgencyUseful detail captured
Ready for your teamQualified lead ready

Watch how a LiveRep turns a question into an outcome in real time

Illustrative conversations show how a LiveRep can turn visitor intent into structured next steps. Your final flow follows your approved knowledge and rules.

A CONVERSATION THAT GOES SOMEWHERE

Watch the whole journey
— not just the chat.

From “Can you help?” to a request your team can act on. See what happens on both sides of the conversation.

THE END-TO-END DEMORecorded walkthrough
Sound on for the full conversation.03:12
  1. 01

    Start the conversation

    A visitor speaks or types, just as they would to someone on your team.

  2. 02

    Understand the job

    The LiveRep asks about the problem, location and timing.

  3. 03

    Guide the next step

    Book, request a quote or arrange a callback, according to your rules.

  4. 04

    Get a useful handoff

    Your team receives the context needed to pick up the conversation.

A REAL CONVERSATIONLiveRep in action
See how a LiveRep listens, responds and guides a visitor to their next step.
Show me how it would work on my websiteWe’ll walk through your customer journey together.

MULTILINGUAL BY DEFAULT

Speak your customer's language.

LiveRep can automatically detect the visitor's spoken language and adapt the conversation in real time — without sending them to a separate website or form.

English, Spanish and other supported languages can share the same customer journey. For businesses targeting a specific language market, Aigentic Campaign can also optimise terminology, FAQs, qualification and booking flows for that audience.

Try asking Sophie a question in Spanish.

Language-specific customer journeys are tested before launch.

EXAMPLE CONVERSATION

  • English
  • Español
  • Auto-detect
  1. Visitor

    Hi, I need help with my air conditioning.

  2. LiveRep

    Of course. What seems to be happening with the system?

  3. Visitor

    ¿Podemos hablar en español?

  4. LiveRep

    Claro. Puedo continuar en español. ¿Qué problema tienes con el aire acondicionado?

Language detected: Spanish

Choose your LiveRep — or create your own.

Professional, approachable, and right for your business. Choose a look that makes your customers feel at home.

MEET THE TEAM

One platform.
A LiveRep™ for every job.

Choose the face that fits your brand. Give it your business knowledge. Then give it one clear outcome to accomplish.

Liv, LiveRepLIVEREP

SALES

Liv

Qualifies visitors and moves them toward a booked appointment.

Kevin, LiveRepLIVEREP

SUPPORT

Kevin

Answers customer questions from your approved knowledge and escalates what it can’t.

Gabriel, LiveRepLIVEREP

LOCAL LEADS

Gabriel

Answers service questions, captures what the prospect needs and gets the lead to your team.

Sophie, LiveRepLIVEREP

APPOINTMENTS

Sophie

Qualifies visitors and moves them toward a booked appointment.

Adrian, LiveRepLIVEREP

ONBOARDING

Adrian

Walks new customers through the next steps and gathers what you need from them.

Ethan, LiveRepLIVEREP

SURVEYS

Ethan

Runs quick surveys to capture customer feedback and insights for your team.

Samir, LiveRepLIVEREP

RECRUITING

Samir

Answers candidate questions, gathers information and helps move qualified applicants forward.

Leyla, LiveRepLIVEREP

REVIEWS

Leyla

Collects customer reviews and feedback right after the job is done.

LIVEREP

CUSTOM

Create your own

Make the experience feel like an extension of your team.

Explore it in my demo

And many more LiveReps to choose from

  • Clara
  • Dale
  • Grady
  • Julian
  • Kian
  • Marisol
  • Marlene
  • Yvette
  • Esther
  • Maeve
  • Tessa

Now imagine them working on your website — answering real questions and moving visitors to the next step.

Example AI-generated appearances. We’ll explore the right option for your business during your demo.

YOU STAY IN CONTROL

It only knows what you let it know
— and it only chases one outcome.

Editable business knowledge

Keep your service areas, pricing guidance and policies in one place. Update the approved information your LiveRep uses to answer questions.

Clear boundaries

Define what your rep can answer and when it should offer a follow-up from your team.

One mission per rep

Give each rep a clear objective: qualify an enquiry, guide a booking or answer service questions.

Example knowledge base

Knowledge base

Your business · what your LiveRep can answer

6 sources

Sources

  • Service Areas & Coverage

  • Pricing & Call-Out Fees

  • After-Hours & Emergencies

  • Warranties & Guarantees

  • Maintenance Plans

  • Website & FAQs

Your LiveRep uses approved knowledge. If pricing, availability or a promise isn’t confirmed, it offers a human follow-up.

TALKING IS ONLY HALF THE JOB

Put your LiveRep where the conversation matters most.

Website. Booking page. After-hours. Follow-up. Support.

  1. 01

    Website / Enquiry

    Answer the questions that stop people booking.

  2. 02

    Booking / Quote

    Qualify and book while intent is high.

  3. 03

    After-hours / Emergency

    Capture urgent jobs 24/7 when no one is answering.

  4. 04

    Support

    Solve questions from your approved knowledge base.

  5. 05

    Follow-up

    Turn missed calls, emails and SMS into real conversations.

Your LiveRep can appear across the customer journey — on your website, booking pages, after-hours notices, follow-up messages and support flows — and it shows up the way you choose at each step.

Harbour Comfort heating and cooling website, with a technician servicing an outdoor unit overlooking Sydney Harbour
Got a minute?CHAT WITH GRADY
GradyAI
Corner Bubble
Harbour Comfort heating and cooling website, with a technician servicing an outdoor unit overlooking Sydney Harbour
LeylaTalk to Leyla
LeylaLIVEREP

Hi, I’m Leyla. Need help with your heating or cooling?

Tell me what’s happening and I can help you book the right service.

How can I help today?Ready
Side Drawer
Harbour Comfort heating and cooling website, with a technician servicing an outdoor unit overlooking Sydney Harbour
EthanETHAN · HVAC LIVEREP

“My air conditioner stopped cooling.”

LIVE SERVICE ENQUIRY01 / 03
Let’s get your cooling back.
ETHAN

Is the unit blowing warm air or not turning on?

VISITOR

It’s blowing warm air. Could someone come tomorrow?

ENQUIRY UNDERSTOODAC repair · Tomorrow requested
Full-page Takeover

MOBILE-READY LIVEREP

Built for every screen.

Your LiveRep adapts to the website your visitor is already using — desktop, tablet or phone.

No separate app for visitors. The conversation opens right on your mobile website.

Laptop displaying an HVAC website with Grady in a corner chat bubble

And decide what you want from the conversation.

  • Lead Capture
  • Appointment
  • Sell & Convert
  • Onboarding
  • Testimonial / Review
  • Support
  • Recruiting
  • Survey / Quiz
  • Just conversation

The details never arrive as a form. They come up the way they do in a real conversation — because the rep is working toward an outcome you chose.

A REAL LIVEREP RESULT

I put a LiveRep on my site and closed my first client with it.
Herbert Flores
Herbert FloresGO VIDEO MAKER
govideomaker.com
Go Video Maker website with Kai, the LiveRep avatar, open in a chat window
LiveRep running on Herbert’s website

CONVERSATION INTELLIGENCE

Someone comes to your website. They can’t find the answer. They leave.
You never even knew the conversation could have happened.

A LiveRep changes both sides of that. The visitor gets answers — and you finally get the intelligence.

Every visitor finally tells you what they wanted.

After every conversation, a LiveRep tells you:

  • Hot or cold?

  • What did they want?

  • What did they ask?

  • What objections came up?

  • What did they agree to?

  • What should you do next?

Plus the recording, transcript, captured details and complete lead dossier.

Everything from our conversation — lead score, temperature, details, questions, and delivery log — is turned into clear analytics you can look at and share, with zero spreadsheet work.

LiveRep Lead Inbox dashboard: 325 conversations, 58 leads and an 18% capture rate, with answered, booked, captured and abandoned outcomes.
The lead dossier

And it goes where your team already works.

  • Mailchimp
  • HubSpot
  • ActiveCampaign
  • GetResponse
  • ConvertKit
  • Zendesk
  • GoHighLevel
  • Google Sheets
  • Zapier
  • Signed webhooks

A LiveRep can push the outcome of the conversation directly into the tools you’re already using — your CRM, your email platform, a Google Sheet, thousands of Zapier apps or your own endpoint over signed webhooks.

NEW BONUS FEATURE

See a LiveRep on Your Website — Without Touching Your Website.

Want to see exactly how a LiveRep would work on your own site?
I can show you — without any installation or access needed.

  • No website access required
  • No installation
  • No technical setup

Just share your URL and I’ll place a LiveRep over it so you can experience it live.

YOUR WEBSITE. ONE LINK.See it live.

A LiveRep on your own site. Nothing to install.

Share your URL

SHARE YOUR LINK → SEE IT LIVE → DECIDE IF IT’S RIGHT FOR YOU.

REVENUE IMPACT CALCULATOR

How much revenue could your LiveRep conversations generate?

Country / currency
Choose your industry

Illustrative starting values for HVAC / Heating & Cooling in Australia (AUD). Edit these assumptions to match your business; they are not measured customer results.

Your business, your numbers.

Australian dollars (AUD)
1–30% of conversations become booked jobs.

Assumes 8% of website visitors start a conversation. Adjust the inputs to explore your estimate.

Based on your numbers:

Modelled conversations per month
96
Modelled jobs booked
9.6
Modelled monthly revenueA$11,040
Modelled annualised revenueA$132,480

A LiveRep typically pays for itself with just 1–2 booked jobs per month.

6% scenario

6% conversionA$6,624per month

Your estimate

10% conversionA$11,040per month

15% scenario

15% conversionA$16,560per month

These scenarios estimate revenue, not profit or guaranteed uplift. Annualised figures multiply the monthly estimate by 12. LiveRep fees, job costs, seasonality and bookings you would already have won are not deducted.

Modelled monthly revenue: A$11,040. Modelled annualised revenue: A$132,480.

Home-services team portrait supplied for this demonstrationBUILT FOR THE PEOPLE WHO KEEP HOMES RUNNING.

Your kind of business.
Your kind of conversation.

AI live chat for service businesses in Australia and the United States. From plumbers and electricians to HVAC and roofing teams, a LiveRep works as an AI receptionist for trades — answering website questions and helping convert website visitors into bookings.

8jobs a LiveRep can do
15 minto see it on your site
0obligation to go ahead
Let’s see what it could do for you

QUESTIONS, ANSWERED

Everything you need to know.

The practical details about trying, configuring and putting a LiveRep to work.

Is this a talking video or a real conversation?

It is a real, two-way conversation. A LiveRep listens to spoken questions and answers out loud using your approved business knowledge. Visitors can also type, and they choose whether to turn on their microphone.

What is LiveRep?

LiveRep is an AI website representative that has real, two-way voice or text conversations with visitors. Using your approved business knowledge, it answers questions, captures lead details and guides people towards a booking or another next step you choose for your business.

How does an AI website representative work?

An AI website representative listens to a visitor’s spoken or typed question, uses the business knowledge you approved and responds through a lifelike avatar and voice. A LiveRep can then collect relevant details and guide the visitor to a configured next step, such as an appointment request or team handoff.

How much revenue could LiveRep conversations generate?

LiveRep has no guaranteed revenue uplift. The calculator estimates monthly revenue as visitors × 8% conversation engagement × your booking conversion rate × average job value. For example, 1,000 visitors, 10% conversion and A$500 per job produce an A$4,000 monthly scenario, before costs. This is an illustration, not a forecast.

Is LiveRep better than a normal chatbot?

LiveRep may suit businesses that want voice conversation, a lifelike avatar and a configured next step, rather than a text-only experience. If you are comparing an AI chatbot for plumbers, electricians, HVAC or roofers, test answer accuracy, booking workflow and visitor experience against your needs. A simpler chatbot may suffice.

Can visitors use different languages?

Yes. A LiveRep supports natural conversations in 70+ languages, with automatic language detection. Test your chosen language and voice before publishing so the experience matches the business and audience.

Can I create a custom LiveRep from a photo?

Yes. Use a portrait you own or are authorized to use, then configure the voice, purpose and conversation outcome. You can preview the LiveRep before putting it on a page.

What can I use a LiveRep for?

Start with one focused job: capture leads, book appointments, sell and convert, onboard customers, collect reviews, provide support, recruit candidates or run surveys. One clear mission keeps each LiveRep useful and the conversation focused.

Does it capture details while someone talks?

Yes. A LiveRep can pull the details you choose from the conversation into guided capture fields. The visitor can review or correct that information before it moves into your configured next step.

Can it book appointments through Calendly?

Yes. An appointment LiveRep can connect to a configured calendar destination such as Calendly, present available times and guide the visitor to a booking. Your event URL and calendar settings need to be connected and tested before publishing.

How does a LiveRep learn about my business—and will it make things up?

A LiveRep builds an editable knowledge base from your current website, documents and FAQs. You control the purpose, approved information and boundaries. When a question falls outside what you have supplied, the LiveRep can say so and move the visitor toward a person.

How long does setup take, and do I need a developer?

A basic LiveRep can be configured quickly, but client deployment includes business and knowledge setup, guardrails, lead capture and booking rules, testing and launch QA. Timing depends on the scope, integrations and how quickly we receive the information needed from your business.

Where do captured leads and conversation details go?

Often, yes. Aigentic Campaign can connect LiveRep to supported lead-delivery tools and can scope custom connections to CRM and field-service systems where the client’s software, account plan and API or integration access allow it. We confirm the required connection before implementation rather than promising support for every platform.

Can I run multiple LiveReps or offer this to clients?

Yes. Create focused LiveReps for different jobs, pages and clients, each with its own knowledge, placement and reporting. That makes LiveReps practical for both your own business and a managed client service.

Will a LiveRep replace my team or guarantee more sales?

A LiveRep helps answer questions, capture useful context and move visitors toward the right next step. Keep people available for decisions and exceptions that need human judgment. Results depend on your traffic, offer, information and follow-up, so no sales or revenue result is guaranteed.

Implementation Assurance

If Aigentic Campaign cannot deploy the agreed LiveRep configuration within the agreed scope, we will make the required corrections or refund the implementation fee.

Can LiveRep speak more than one language?

Yes. LiveRep can automatically detect a visitor's spoken language and translate the conversation. That means the same LiveRep can handle an English-speaking visitor and then adapt when another visitor speaks Spanish or another supported language.

Can I have a Spanish-first LiveRep for my business?

Yes. Automatic language detection and translation are included as standard. If Spanish is an important part of your customer base, Aigentic Campaign can also optimise the terminology, FAQs, qualification flow and booking experience specifically for Spanish-speaking customers.

Do I need a separate LiveRep for Spanish?

Not necessarily. If you simply want your existing LiveRep to respond when a customer speaks Spanish, the standard multilingual capability may be enough. A separate LiveRep makes sense when you want a distinct Spanish-first persona, opening line, landing experience, knowledge emphasis or workflow.

Will a dedicated Spanish LiveRep cost extra?

A dedicated Spanish-first persona is treated as an Additional LiveRep because it is separately configured, tested and managed. Spanish market optimisation is included in that additional LiveRep setup.

Can LiveRep send enquiries into the CRM or job-management system we already use?

Often, yes. Aigentic Campaign can scope standard or custom lead-delivery connections to CRM and field-service platforms where the client's software and account provide suitable integration or API access.

What happens if my visual LiveRep minutes are used up?

The conversation does not have to end because the visual allowance has been used. Visitors can continue by voice or text, and additional visual-minute blocks can be added when required.

Is LiveRep a human receptionist?

No. LiveRep is an AI-powered virtual representative. The AI disclosure remains visible so visitors know they are interacting with AI.

THE LAST WORD

Tomorrow, someone lands on your website with a question.

Maybe it’s the only thing standing between you and a sale.

Today they read.

They search.

They hesitate.

And if they can’t find the answer… they leave.

Tomorrow, be there.

Not personally. With a LiveRep™.

LISTENS RESPONDS ACTS

Give every visitor a real conversation.

Put My First LiveRep To WorkView plans & pricing

Implementation Assurance

If Aigentic Campaign cannot deploy the agreed LiveRep configuration within the agreed scope, we will make the required corrections or refund the implementation fee.

See it on your website15 minutes. No obligation.Book my demo

Let’s see it on your website.

The booking calendar will be available here soon. For now, contact Aigentic to arrange your free 15-minute walkthrough.

Request a demo by email

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